Licensing & Regulation
At PingPong, we care about your success as an e-commerce seller. We want to be your trusted partner today, tomorrow and for many years to come. Rest assured, we take our obligations to protect your money seriously. When you partner with PingPong, your payments will be made on a secure platform that’s compliant with financial regulators around the world.
PingPong holds all customer funds in trust until they are withdrawn. We maintain sufficient levels of capital in accordance with regulations for each of the jurisdictions in which we operate.
PingPong Europe S.A. (EU) is a licensed Payments Institution with The Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg, and is authorized to execute payment transactions and conduct remittances originating from throughout the EU.
In Hong Kong
Ping Pong Global Holdings Ltd. (Hong Kong) is a licensed Money Service Operations with Customs and Excise Department.
PingPong is a member of JPSA (the “Japan Payment Service Association”)
In the United States
PingPong Global Solutions Inc. (USA) is registered as a Money Services Business with the Financial Crimes Enforcement Network (FinCEN) of the U.S. Treasury, and a non-depository financial institution on the National Mortgage State Licensing System (1572799).
PingPong is regulated under the EU’s General Data Protection Regulation (GDPR) and the 23 NYCRR 500, the New York Department of Financial Services’ cybersecurity regulations.
New York State File No. 4729804
FinCEN registration number No. 31000104088714
For Alaska Residents Only:
If your issue is unresolved by PingPong Global Solutions Inc, 404-415-6568, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: email@example.com
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
For Texas Residents Only:
- If you have a complaint, first contact the consumer assistance division of PingPong Global Solutions Inc. at 415-404-6568, if you still have an unresolved complaint regarding the company’s (money transmission, currency exchange or depository agent) activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, or to 1-877-276-5554 (toll free), www.dob.texas.gov.
PingPong cooperates with the Financial Intelligence Unit for each of the jurisdictions in which it operates, and submits financial transaction reports when requested by the appropriate regulator.
Please contact us at our San Francisco Bay Area office if you have any questions.
PingPong Global Solutions, Inc.
1510 Fashion Island Blvd, Suite 250
San Mateo, CA 94404
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